Feb 182008
 


If you attempt to address a new message from your Contacts, you may receive the following error message:

The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help.

This behavior can occur if the Microsoft Outlook Address Book is damaged.


To resolve this issue, remove and reinstall the Outlook Address Book. To do this:

Start Outlook and On the Tools menu, click E-mail Accounts.

Click View or change existing directories or address books, and then click Next.

Click Outlook Address Book, and then click Remove.

Click Yes when you receive the prompt to confirm the removal and Click Add.

Click Additional Address Books, and then click Next.

Click Outlook Address Book, and then click Next.

Click OK when you receive the message to restart Outlook and Click Finish.

Click Exit on the File menu to quit Outlook and Restart Outlook.

In the Folder list, right-click the folder that you want to use with the Address Book (for example, right-click Contacts), and then click Properties.

Click the Outlook Address Book tab.

Click to select the Show this folder as an e-mail Address Book check box (if it is not already selected), and then click OK.

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  14 Responses to “Fix for The address list could not be displayed error in Outlook”

  1. Dear Sir,
    Please provide solution for the below problem.

    when I type address in “To” tab is’ not recognized
    Ex: Anbu. Pandu (With dot) and then” Ctrl +k “enter this function not working in one of my client pc.

    But if I type Anbu Pandu it’s recognized. (Without dot)

  2. This worked perfectly! Thanks!

  3. Worked for me too. thanks

  4. I have done the proceedure but all the contacts are not being shown. It gives this message when you scroll down the list “The contacts associated with this address list could not be opened; it may have been moved or deleted, or you do not have permission.”

  5. Thank you. This was a real help!!!!!

  6. Great!!! Thanks so much, worked perfectly. Too bad Microsoft doesn’t provide such good information.

  7. Thats perfect, thanks!

    ALL – If you are running outlook 2003 you selected Tools menu, e-mail accounts, then View, Change existing directories or address books.

    Otherwise its the exact same instructions.

    Worked like a charm!

    H

  8. Total waste of effort. There is no address book shown when I go to email accounts, even though i have a few hundred contacts in my Outlook list. Another waste of time.

  9. Worked fabulous, thanks!

  10. Thanks, this worked for me too.

    @Tom’s comment — this is actually on Microsoft’s site: http://support.microsoft.com/kb/319901

  11. Hey!!
    this worked beautifully…however, the address book keeps crashing and I keep having to fix it…is there a way to prevent from having to do this fix each and every time??

  12. Worked well.
    Thanks a lot. I tried to fix this problem long time ago.

  13. We recently moved two users to two different computers and while trying to set up their e-mail accounts, here’s what we’ve encountered;

    When either one composes a new message and clicks on the ‘To’ button, the get this pop up –

    ‘The address list could not be displayed. The Contacts List associated with this address list could not be opened; it may have been moved, deleted or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Office Outlook Help.’

    We’ve tried the fix on two different MS KB pages, (http://support.microsoft.com/kb/319901/en-us and http://support.microsoft.com/kb/303926) to no avail. We still have the same issue. Actually, the second MS fix asked us to choose the ‘Services’ option under the ‘Tools’ tab… there isn’t a ‘Service’s’ option under the ‘Tools’ tab.

    Anyone got any ideas?
    BTW, Win XP Pro, SP3 running MS Office 2003, IMail, (I know, Exchange would make this soooo much easier).

    Thanks in advance

  14. Superb, it worked beautifully. Thanks a Lot.

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