May 122008
 


On AMD based computers , after upgrading to Windows XP SP3 the system may continously reboot or report the following error

A problem has been detected and Windows has been shut down to prevent damage to your computer…

Technical information:

*** STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

This is caused by the intelppm driver. This driver is not required anyway on a AMD based system.

 

The following are some of the troubleshooting procedures / workaround that you can try to resolve the problem in the Safe mode or from the recovery console.

Disable INTELPPM driver from Safe mode

1. Restart the computer in safe mode by pressing “F8″ and select “Safe mode” when the system comes up after a reboot.

2. Login as an Administrator.

3. Navigate to C:\windows\system32\config\

4. Rename intelppm.sys file to intellppm.orig

Now disable the driver as follows:

1. Click Start – Run and type “cmd”

2. Type the following command

sc config intelppm start= disabled

This disables the driver at the startup. Alternatively can be disabled in the registry as follows:

1. Click Start – Run and type “regedit”

2. Once in, navigate to

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm]

HKEY_LOCAL_MACHINE

    \SYSTEM

         \ControlSet001

            \Services

              \Intelppm

3. In the right pane, edit the DWORD “start” and set the value to “4″

Once done, restart the computer and that should fix the problem.

Disable Intelppm driver from Recovery Console

Click here to see how you can logon to the Recovery Console in Windows XP.

Once into the recovery console, run the following command:

disable intelppm

Now, reboot the computer and this should fix the problem.

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  13 Responses to “STOP: 0×0000007E error after installing SP3 on AMD based systems”

  1. Thanks, Worked for me. My intelppm.sys file was in “C:\Windows\Drivers” folder. The registry entry will show the location.

  2. Just wondering if applying the registry hack prior to installing SP3 on amd hp desktop should eliminate problem altogether

  3. Thanks — I didn’t find the file under System32, but the regedit method worked out perfectly!

  4. Thank a lot, I solved that problem!! I disabled Intelppm using recovery console.

    Cheers.

  5. Thank you for this fix. M$ didn’t mention intelppm or Intel on their 0000007e site. I would never had known.
    Tip: first I had to use Registry Editor PE for BartPE to change AutoReboot in registry to disabled. Then I could see the blue screen. Used Recovery console to type “disable intelppm” as instructed.

    Gracias

  6. I installed XP SP3 last night, and woke up to a blue screen this morning. I have a Dell, not sure if it is an AMD proc or not. But my comp won’t start in normal or safe mode, it just returns to a blue screen every time. Any Ideas if this could be caused by the same thing, and how I could fix it?

  7. WORKED LIKE A CHAMP. THE FILE COULDN’T BE FOUND BUT CHANGING THE REGISTRY IS ALL I HAD TO DO TO FIX THE PROBLEM. THANKS MATE!!!

  8. You guys effin rock. That was the quickest, easiest solution to a STOP error that I’ve ever come across. I thought it was going to be too good to be true. The folder in C:\Windows\System 32\config didn’t exist, but running the disable command did it for me :) Thanks

  9. worked like a charm, THANKS A BUNCH!

  10. Thanks, worked fine. My intelppm was in system32/driver/

  11. my computer right click manage event viver
    error deleat
    thank

  12. Line and paragraph breaks automatic, e-mail address never displayed, HTML allowed:

  13. Hi,
    I had this problem when performing an repair installation with windows XP SP3 disc on an SP2 installation. (precious intel, now upgraded to AMD) I used the ‘disable intelppm’ method in recovery console. It works ! Thx to all…

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