On AMD based computers , after upgrading to Windows XP SP3 the system may continously reboot or report the following error
A problem has been detected and Windows has been shut down to prevent damage to your computer…
*** STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
This is caused by the intelppm driver. This driver is not required anyway on a AMD based system.
The following are some of the troubleshooting procedures / workaround that you can try to resolve the problem in the Safe mode or from the recovery console.
Disable INTELPPM driver from Safe mode
1. Restart the computer in safe mode by pressing “F8″ and select “Safe mode” when the system comes up after a reboot.
2. Login as an Administrator.
3. Navigate to C:\windows\system32\config\
4. Rename intelppm.sys file to intellppm.orig
Now disable the driver as follows:
1. Click Start – Run and type “cmd”
2. Type the following command
sc config intelppm start= disabled
This disables the driver at the startup. Alternatively can be disabled in the registry as follows:
1. Click Start – Run and type “regedit”
2. Once in, navigate to
3. In the right pane, edit the DWORD “start” and set the value to “4″
Once done, restart the computer and that should fix the problem.
Disable Intelppm driver from Recovery Console
Click here to see how you can logon to the Recovery Console in Windows XP.
Once into the recovery console, run the following command:
Now, reboot the computer and this should fix the problem.